This Privacy Policy explains what personal information Zhejiang Good Adhesive Co., Ltd. ("Good Adhesive", "we", "us") collects when you visit goodadhesive.com or contact us, how we use it, and the choices you have.
We are a hot melt adhesive manufacturer selling to businesses. We do not sell products or take payments on this website, and we do not sell your personal information.
Who We Are
The company responsible for your information is Zhejiang Good Adhesive Co., Ltd., No.99 Nanhui Road, Heshan Industrial Park, Tongxiang City, Zhejiang, China.
You can reach us at info@goodadhesive.com or +86-573-8884-9653 (Mon–Fri, 9:30–17:30 China Time).
Information We Collect
Information you give us
When you use our sample request or contact forms, we collect the details you enter:
- Your name and email address
- Your phone number, if you provide it
- The adhesive type or base polymer you are interested in
- Your message, for example substrates, line speed and estimated volume
- The page of our website you sent the form from
If you email us, call us or message us on WhatsApp, we receive the information you choose to share, such as your name, company, contact details and project requirements. If we ship you a sample, we also collect the delivery address and contact person.
Information collected automatically
We use Google Analytics, installed through Google Site Kit, to understand how visitors use our website. It collects information such as the pages you view, how long you stay, your approximate location, your device and browser, and the website that referred you.
Like most websites, our hosting provider also records standard server logs, including IP address, browser type and the time of each request. These logs are used to keep the website secure and running.
How We Use Your Information
- To answer your inquiry and recommend a suitable hot melt adhesive
- To send quotations, technical data sheets and free samples
- To follow up on a request you made and manage our business relationship with you
- To understand which pages are useful and improve our website
- To protect our website against spam, abuse and security threats
- To meet legal, tax and export record-keeping obligations
We do not use your information for automated decision-making, and we do not add you to a marketing mailing list without asking.
Legal Basis for Processing
If you are in the European Economic Area, the United Kingdom or another region with similar laws, we rely on the following legal bases:
- Consent: when you submit a form or contact us, you ask us to use your details to reply.
- Contract: when we prepare a quotation, ship a sample or supply products at your request.
- Legitimate interests: responding to business inquiries, measuring how our website is used and keeping it secure.
- Legal obligation: keeping business and export records required by law.
Cookies and Similar Technologies
Cookies are small files stored in your browser. When you first visit our website, a banner asks which cookies you allow. You can change your choice at any time with the "Cookie Settings" link in the footer.
- Strictly necessary: the
ga_consentcookie remembers your cookie choice for 180 days, and WordPress and WooCommerce may set cookies needed for the website to work. These are always on. - Analytics: Google Analytics cookies (such as
_gaand_ga_*) count visits and show how pages are used. For visitors in the EEA, the United Kingdom and Switzerland they are set only after you allow analytics. Elsewhere they are on by default, and you can switch them off in Cookie Settings. - External media: the map on our Contact page comes from Google Maps. It loads only after you allow external media or click "Load Google Map". Google may then set its own cookies and receive your IP address.
Our website fonts are hosted on our own server, so no information is sent to Google Fonts. You can also block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on.
How We Share Your Information
We share personal information only with service providers who help us run our business, and only as far as they need it:
- Website hosting: SiteGround hosts our website and its database, where form submissions are stored.
- Business email: form submissions are delivered to our mailbox through Alibaba Cloud enterprise email.
- Google: Google Analytics and Google Maps, as described above, with your consent where the law requires it.
- WhatsApp: if you contact us through a WhatsApp link, your messages are handled under WhatsApp's own privacy policy.
- Couriers and freight forwarders: to deliver samples or orders to you.
We may also disclose information when required by law, or to protect our rights, customers or website. We do not sell or rent your personal information to anyone.
International Transfers
We are based in China, and your information is handled by our team in China. Some of our service providers, such as Google, process data in other countries, including the United States. When information is transferred across borders, we rely on these providers' contractual and security commitments to protect it.
How Long We Keep Your Information
We keep inquiry and contact details for as long as we need them to answer your request and manage our business relationship with you, and then for no longer than three years after our last contact, unless a longer period is required by law, for example for tax or export records.
Google Analytics data is kept for the retention period set in our Google Analytics account. Server logs are kept by our hosting provider for a limited period.
Your Rights
Depending on where you live, including under the GDPR and China's Personal Information Protection Law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information
- Object to or restrict how we use your information
- Withdraw your consent at any time, without affecting earlier use
- Complain to your local data protection authority
To make a request, email info@goodadhesive.com. We will reply within 30 days and may ask you to confirm your identity first.
How We Protect Your Information
Our website uses HTTPS encryption, and access to form submissions and our mailbox is limited to staff who need it to answer inquiries. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Children's Privacy
Our website is intended for businesses and is not directed at children under 16. We do not knowingly collect personal information from children.
Links to Other Websites
Our website links to third-party sites such as WhatsApp and Google Maps. We are not responsible for their privacy practices, so please read their policies when you visit them.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last changed.
Contact Us
If you have any question about this Privacy Policy or how we handle your information, contact us:
- Email: info@goodadhesive.com
- Telephone: +86-573-8884-9653 (Mon–Fri, 9:30–17:30 China Time)
- Address: Zhejiang Good Adhesive Co., Ltd., No.99 Nanhui Road, Heshan Industrial Park, Tongxiang City, Zhejiang, China